Purchases & Returns

Introduction

At SortWithStyle, we want you to shop with confidence. This Purchases, Returns & Refunds Policy explains the terms related to placing orders, requesting returns, and receiving refunds from our online store.

By completing a purchase on our website, you agree to the terms outlined in this policy.

Order Confirmation

  • All orders are subject to product availability and confirmation
  • Once an order is placed and payment is successfully processed, you will receive an order confirmation
  • We reserve the right to cancel or refuse any order in cases of pricing errors, stock availability issues, or suspected misuse

Return Eligibility Period

Customers may request a return within three (3) days from the date of receiving the order, subject to the conditions outlined below. Return requests submitted outside this period may not be accepted.

Conditions for Returns

To be eligible for a return, all of the following conditions must be met:

  • The product must be unused and in its original condition
  • All original packaging, accessories, and materials must be intact
  • The item must not show signs of use, damage, or alteration
  • Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personalization, or other considerations. Any non-returnable items will be clearly identified on the product page prior to purchase.

How to Request a Return

To initiate a return, customers must:

  • Contact our customer support team within the applicable return period
  • Provide the order number and the reason for the return
  • Wait for return approval and instructions before sending the item back

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect
  • Returned items must be packaged securely to prevent damage during transit
  • We are not responsible for items lost or damaged during return shipping

Damaged or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible after receiving the order
  • Supporting details such as photos or order information may be requested to assess the issue

If approved, we will arrange for a replacement or refund at no additional cost.

Refunds

Once the returned item is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within a reasonable timeframe.

  • Processing times may vary depending on the payment provider, bank procedures, shipping verification, and third-party fulfillment services
  • Original shipping fees are non-refundable unless the return is due to an error on our part

Right to Refuse Returns

We reserve the right to refuse any return request if the conditions outlined in this policy are not met or if the return is deemed unreasonable or abusive.

Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page and will apply to future orders.

Contact Information

For any questions regarding purchases, returns, or refunds, please contact us at: